Fully Managed IT services
Fully Managed IT Services: One Team, One Point of Accountability
You focus on running the business. We own the technology: security, support, compliance, infrastructure, cloud, voice, projects, and risk under one team, one relationship, one point of accountability.
- 24/7 monitoring
- Predictable SLAs
- Single accountable team
A fully managed engagement consolidates monitoring, helpdesk, patching, security, and vendor coordination behind one operations layer.
0%
First-call resolution rate on managed helpdesk tickets
0%
Average reduction in unplanned downtime in year one
0%
Critical patches deployed inside SLA window
Running a Business Isn't the Same as Running IT
Most growing organizations don't have an internal IT department. But the alternative often looks like this: a patchwork of vendors for security, backups, phones, and infrastructure, none of whom own the whole picture. When something breaks, the first conversation is "whose problem is this?" instead of "let's fix it."
Nobody owns the outcome.
Your internet vendor blames your firewall vendor. Your phone vendor blames your internet. You're the one stuck coordinating the finger-pointing.
Security and compliance keep slipping.
Without a dedicated team watching posture continuously, gaps go unnoticed until an audit, a client questionnaire, or an incident forces the issue.
Compliance requirements like HIPAA or CMMC are confusing and risky.
IT decisions get made reactively.
Budget, roadmap, and risk conversations happen after something fails, not as part of how the business plans ahead.
Growth outpaces the patchwork.
New locations, new hires, new compliance requirements, and the fragmented vendor stack wasn't built to flex with any of it.
One Team. Every Layer. No Handoffs.
A single accountable partner covering the full technology stack your business runs on.
Service Desk and End-User Support
- 24/7 helpdesk staffed by tier-2 and tier-3 engineers, not script readers
- Priority-tiered ticket handling: Critical, High, Medium, and Low
- Self-service portal with ticket history, asset records, and knowledge base
- Remote and on-site dispatch coordinated under one ticket
Infrastructure and Endpoint Operations
- RMM-driven monitoring of servers, endpoints, switches, and firewalls
- Automated patch deployment with rollback procedures and maintenance windows
- Hardware lifecycle planning with refresh forecasts and budget projections
- Configuration baselines documented and enforced across the fleet
Security and Compliance
- EDR, MFA, and email filtering deployed and monitored
- Documented backup and recovery procedures with tested RTO and RPO
- Quarterly vulnerability scanning and remediation tracking
- Evidence and documentation support for HIPAA, CMMC, and other applicable frameworks
Strategy and Vendor Management
- Quarterly business reviews with executive-readable KPIs
- Roadmap aligned to business growth, M&A, and compliance milestones
- Single point of contact for ISP, SaaS, and hardware vendor escalations
- Documented runbooks transferable on offboarding
Cloud & Microsoft 365 Management
- Microsoft 365 tenant management and Entra ID identity policies
- Email security and spam filtering across the collaboration suite
- Cloud backup and disaster recovery for M365 data
Voice and Networking Operations
- Business phone systems managed end-to-end
- Real-time monitoring of firewalls, switches, and access points
- Direct carrier escalation during outages
- DataTel Contact Center
- UCaaS
- Business Internet
UES VP of IT
We were growing fast through acquisitions, and our IT environment couldn't keep up. DataTel helped us consolidate 30 acquired companies onto one unified tenant with one security framework.
How the engagement works
A Defined Path to Partnership
Strategy
We start with your goals, risk tolerance, and where technology is holding you back.
Assessment
We document your current state (infrastructure, security posture, voice and network setup, and any existing gaps), so recommendations are based on what's really there
Implementation
We deploy, migrate, or transition services in a structured, phased rollout, with clear milestones and communication, so nothing lands as a surprise.
Ongoing Support
Coverage, monitoring, and reporting continue after implementation, with regular reviews to make sure the plan still fits as your business changes.
Get a Managed IT Proposal
Fully Managed IT Services works best for organizations that: Have 100–1,000 employees, Operate in regulated industries like healthcare or manufacturing, Depend heavily on Microsoft infrastructure, Have remote employees or multiple locations, Need stronger security and compliance without building a large internal IT department.
Request a Consultation